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Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests and incidents for your own protection only by ticket.
Support via emergency call
We can help and support you via emergency call, but that is very important to know in which cases you should call our emergency hotline.
Current system status
If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational. Get help and support with just one click.
All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.
Check our general working hours with full help and support of all cases.
What are the responsibilities of the security manager in your company? What to do if you change him/her?
Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, addons, support, RSP, Office, hosting, terminal server, RDP access, service layer, FTP, ...
All important links for partners and users to access SAP Business One cloud.
Change addon startup for a specific user
Select the startup mode of the selected addon or extension for each user.
Change company time in SAP Business One
The Cloudiax Datacenter works with the German time zone (CET). In the Time Zone Tab you can choose your time zone and change it.
Change data source location of Crystal Reports
Change the location of the data source location of Crystal Reports in HANA by selecting or choosing the database.
Change data source location of Crystal Reports SQL
SQL Crystal Reports: Learn step by step how to set the location of the data source for SAP Business One
Cloudiax configuration on Mac devices
Get help to configure Cloudiax on your Mac devices with just a few clicks.
Cloudiax web access HTML5 client
All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer,...
Configure HANA Studio
With this configuration you can access the database in HANA Studio.
go.cloudiax configuration on Mac devices
Learn step by step how to configure go.cloudiax on your Mac devices - RDP access to SAP Business One
go2.cloudiax configuration on Mac devices
Learn how easy it is to configure go2.cloudiax on your Mac devices - RDP access for SAP Business One
How to import schemas to your Cloudiax customer systems
This task shoud be only performed by users that are familiar with Linux and HANA Studio.
How to transfer your files to Cloudiax (FTPS)
Use FTP client to share and transfer files like customer databases, backups etc.
How to use DTW on Cloudiax with a Mac
Learn how to use DTW (Data Transfer Workbench) to import data in SAP Business One Cloud with your Mac.
How to use Excel Analytics and Interactive Analysis with your local Excel
Install the Excel Plugin in your local Excel. Open SAP Business One Report and Interactive Analysis.
How to use the support user in Cloudiax
Use the support user in Cloudiax, if you have access to the Cloud Control Center.
Import and update SAP license
How to import and update a SAP Business One license in Cloud Control Center
Intercompany addon issues in B1 cloud
Find the reasons for the addon issues, e.g., if the intercompany add-on does not start in the B1 cloud.
Save SAP B1 Crystal Reports with system flag
This manual describes the steps to save System Crystal Reports in the Cloudiax environment.
Start HANA Analytics on your customer databases
How to run the Analytics Services for a SAP Business One customer on Cloud Control Center
Superuser in Cloudiax environment
In SAP Business One cloud a superuser is a special user account used for system administration.