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Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests and incidents for your own protection only by ticket.
Support via emergency call
That is very important to know in which cases you should call our emergency hotline and in which cases not.
Current system status
Here you can check the current system status with just one click at any time and see if all systems are fully operational.
All about Login and identity management, edit profile, change password, secure logout, password or username forgotten and unblock user account.
Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers.
Working hours: Monday to Friday 8:00 to 17:00 (CET/CEST).
What are the responsibilities of the security manager in your company? What to do if you change the security manager in your company?
Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, addons, superuser access, support, RSP, Office, hosting, terminal server, RDP access, service layer, FTP, ...
Here you can find the links to the important pages you normally need to access.
Change addon startup for a specific user
Select the startup mode of the selected extension for each user.
Change company time in SAP
The Cloudiax Datacenter works with the German time zone (CET). In the Time Zone Tab you can choose your time zone and change it.
Change data source location of Crystal Report
Change the location of the data source by selecting the current database (or table) and choosing the database (or table) to replace it with.
Cloudiax configuration on Mac devices
Learn how to configure Cloudiax on your Mac devices with just a few clicks.
Cloudiax web access HTML5 client
All questions about our web access html5 client: browsers, screen mode, clipboard, printers, scanners, file transfer,...
Configure HANA Studio
With this configuration you can access the database in HANA Studio.
go.cloudiax configuration on Mac devices
Learn step by step how to configure go.cloudiax on your Mac devices.
go2.cloudiax configuration on Mac devices
Learn how easy it is to configure go2.cloudiax on your Mac devices.
How to import schemas to your Cloudiax customer systems
This task shoud be only performed by users that are familiar with Linux and HANA Studio.
How to transfer your files to Cloudiax (FTPS)
Cloudiax offers you a personal easy to use FTP share to transfer files like customer databases, backups etc.
How to use DTW on Cloudiax with a Mac
Use DTW (Data Transfer Workbench) on Cloudiax with a Mac.
How to use Excel Analytics and Interactive Analysis with your local Excel
Install the Excel Plugin in your local Excel. Open SAP Business One Excel Report and Interactive Analysis.
How to use the support user in Cloudiax
Learn how to use the support user in Cloudiax, if you have access to the Cloud Control Center, and the support user needs to be activated in SAP.
Import and update SAP license
How to import and update a SAP license in Cloud Control Center
Save SAP B1 Crystal Report with system flag
This manual describes the steps to save System Crystal Reports in the Cloudiax environment.
Set data source location for SAP Business One (SQL) - Crystal Report
Learn step by step how to set the location of the data source for SAP Business One (SQL) - Crystal Report
Start HANA Analytics on your customer databases
How to start the Analytics Services for a customer on Cloud Control Center
Superuser in Cloudiax environment
In SAP B1 Cloud a superuser is only available for cloud operators that can see the complete landscape including all databases and customers.