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Quicker response to your tickets using the “Support Info.exe” application

Please always use the Cloudiax "Support Info.exe" application to get a quicker response to your tickets from our support team.

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Category: Getting started, Highlights,

The Cloudiax application “Support Info.exe” will gather the information that help our support team to identify the system and will speed up the processing of your request.
Please always use this application to post the information to your support ticket.

Quicker response to your tickets using the “Support Info.exe” application

 

Quicker response to your tickets using the “Support Info.exe” application

 

It is important to use the Desktop on top.

DoubleClick on the Support Info.exe

Now it takes up to 15 sec. until the information is displayed.

 

Quicker response to your tickets using the “Support Info.exe” application

 

If you are working on RDP you can directly copy the information to the Ticket, on Web access please click in the new open window and press (CTRL + C to copy) after this you can paste it to the Ticket.

 

 

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