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Working hours & holidays

Check our general working hours with full help and support of all cases.

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Category: Getting started, Highlights,

General working hours with full support of all cases

Monday to Friday 8:00 to 17:00 German time (CET/CEST)

Except on the German public holidays.


Only in emergency cases


Important: Please note that our emergency hotline is only available for emergency cases (Not for setups and changes).

What is an emergency case?


German public holidays
North Rhine-Westphalia



Date Day Holiday
1 Jan Wed New Year’s Day
10 Apr Fri Good Friday
13 Apr Mon Easter Monday
1 May Fri Labour Day
21 May Thu Ascension Day
1 Jun Mon Whit Monday
11 Jun Thu Corpus Christi
3 Oct Sat Day of German Unity
1 Nov Sun All Saints’ Day
25 Dec Fri Christmas Day
26 Dec Sat 2nd Day of Christmas



Date Day Holiday
1 Jan Fri New Year’s Day
2 Apr Fri Good Friday
5 Apr Mon Easter Monday
1 May Sat Labour Day
13 May Thu Ascension Day
24 May Mon Whit Monday
3 Jun Thu Corpus Christi
3 Oct Sun Day of German Unity
1 Nov Mon All Saints’ Day
25 Dec Sat Christmas Day
26 Dec Sun 2nd Day of Christmas



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