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Working hours & holidays

Check our general working hours with full help and support of all cases.

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General working hours with full support of all cases

Monday to Friday 8:00 to 17:00 German time (CET/CEST)

Except on the German public holidays.


Only in emergency cases


Important: Please note that our emergency hotline is only available for emergency cases (Not for setups and changes).

What is an emergency case?


German public holidays
North Rhine-Westphalia


Date Day Holiday
1 Jan Mon New Year's Day
29 Mar Fri Good Friday
1 Apr Mon Easter Monday
1 May Wed Labour Day
9 May Thu Ascension Day
20 May Mon Whit Monday
30 May Thu Corpus Christi
3 Oct Thu Day of German Unity
1 Nov Fri All Saints' Day
25 Dec Wed Christmas Day
26 Dec Thu 2nd Day of Christmas



Date Day Holiday
1 Jan Wed New Year's Day
18 Apr Fri Good Friday
21 Apr Mon Easter Monday
1 May Thu Labour Day
29 May Thu Ascension Day
9 Jun Mon Whit Monday
19 Jun Thu Corpus Christi
3 Oct Fri Day of German Unity
1 Nov Sat All Saints' Day
25 Dec Thu Christmas Day
26 Dec Fri 2nd Day of Christmas
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or call us +49 2822 7131 620

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