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Working hours & holidays

Check our general working hours with full help and support of all cases.

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Category: Getting started, Highlights,

General working hours with full support of all cases

Monday to Friday 8:00 to 17:00 German time (CET/CEST)

Except on the German public holidays.


Only in emergency cases


Important: Please note that our emergency hotline is only available for emergency cases (Not for setups and changes).

What is an emergency case?


German public holidays
North Rhine-Westphalia


Date Day Holiday
1 Jan Son New Year's Day
7 Apr Fri Good Friday
10 Apr Mon Easter Monday
1 May Mon Labour Day
18 May Thu Ascension Day
29 May Mon Whit Monday
8 Jun Thu Corpus Christi
3 Oct Tue Day of German Unity
1 Nov Wed All Saints' Day
25 Dec Mon Christmas Day
26 Dec Tue 2nd Day of Christmas


Date Day Holiday
1 Jan Mon New Year's Day
29 Mar Fri Good Friday
1 Apr Mon Easter Monday
1 May Wed Labour Day
9 May Thu Ascension Day
20 May Mon Whit Monday
30 May Thu Corpus Christi
3 Oct Thu Day of German Unity
1 Nov Fri All Saints' Day
25 Dec Wed Christmas Day
26 Dec Thu 2nd Day of Christmas
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or call us +49 2822 7131 620

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