Always available
for you!

Our support team
of specialists
is always there for you!

Join us
now!

highlights

always
available

fast
response

high first-contact
resolution rate

trained
ITIL specialists

full
monitoring

multilingual
support

years of
Cloud expertise

personal
consulting

Our emergency hotline is in emergency cases 24/7/365 available for you. Also on the weekend and during the holidays!

Your support requests will be sorted through our automated ticket system and processed by the responsible supporter as soon as possible.

Most support requests are handled directly in first-level support and in a short time due to a high first-contact resolution rate.

Our support team works structured according to ITIL (IT Infrastructure Library). Therefore, each process will be quickly qualified and solved.

Individual monitoring adjusted to your needs. We monitor all systems of our customers. Often we can proactively solve the issues before you notice it.

The responsible service desk speaks fluent German and English.

Use the Cloudiax support team's Cloud expertise. Our specialists have many years of experience with SAP Business One and the Cloud.

A personal consultant is available for your configurations.

cloudiax
portal

Use our proven and automated ticket system for your inquiries.

 

Insight of
all your tickets

 

Self-service
ticket opening

 

Self-service
password reset

 

user-friendlyweb-basedfastreliable

  • Short response time.
  • Fast and personal processing of your inquiries.
  • Clear and well designed interfaces.
  • Access directly in the web browser.
  • Secure identification for your protection.

emergency
hotline

In emergency cases you can contact your support team 24/7/365 via the emergency hotline.

fastpersonallyqualified

  • Bundling of all support specialists to the fastest possible solution.
  • Personal contact person who supports you during the emergency case.

live
system status

Check every time and live the current system status with just one click!
Clear and uncomplicated!

Current
system status
Status of
the last months
All systems were fully operational.

A system did not respond once.

A system was down for maintenance
or because of a failure.

help
center

Find the answers to your questions quickly and easily! Whether about Cloud Control Center, DTW, Advanced Printing, Cloudiax with a MAC, HTML 5 Client or many other valuable information!

Please search only in English

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Please mail to info@cloudiax.com
or call us +49 2822 7131 600

The personal information you send us is important to us. Therefore we take the protection of this data very seriously. The data transmitted here will be used by our sales team to contact you. We will use this data only for this purpose. Contact details that are sent directly to us by e-mail will be within our email-system, which does an automated archiving after 2 years and will be finally deleted after 5 years, unless higher rights preclude this. Everything what we do to protect your data can be found in our privacy policy.

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