Always available
for you!
Our support team
of specialists
is always there for you!
Join us
now!
highlights
always
available
fast
response
high first-contact
resolution rate
trained
ITIL specialists
full
monitoring
multilingual
support
years of
Cloud expertise
personal
consulting
Our emergency hotline is in emergency cases 24/7/365 available for you. Also on the weekend and during the holidays!
Your support requests will be sorted through our automated ticket system and processed by the responsible supporter as soon as possible.
Most support requests are handled directly in first-level support and in a short time due to a high first-contact resolution rate.
Our support team works structured according to ITIL (IT Infrastructure Library). Therefore, each process will be quickly qualified and solved.
Individual monitoring adjusted to your needs. We monitor all systems of our customers. Often we can proactively solve the issues before you notice it.
The responsible service desk speaks fluent German and English.
Use the Cloudiax support team's Cloud expertise. Our specialists have many years of experience with SAP Business One and the Cloud.
A personal consultant is available for your configurations.
all
support
channels are
there for you!
Cloudiax
portal
Individual processing of your
inquiries via ticket system
Emergency
hotline
Telephone and personal
support in emergency cases
Live system
status
Current system status
for your quick overview
Help
center
Search for categories and find
lots of useful and important information
cloudiax
portal
Use our proven and automated ticket system for your inquiries.
Insight of
all your tickets
Self-service
ticket opening
Self-service
password reset
user-friendly ∙ web-based ∙ fast ∙ reliable
- Short response time.
- Fast and personal processing of your inquiries.
- Clear and well designed interfaces.
- Access directly in the web browser.
- Secure identification for your protection.
emergency
hotline
In emergency cases you can contact your support team 24/7/365 via the emergency hotline at
Germany: +49 2822 7131 600
Canada: +1 647 749 9411
Singapore: +65 6703 6841
Mexico: +52 55 1036 1202
Kenya: +254 20 7641162
Spain: +34 917 94 59 74
Please select the phone number from the country closest to where you live.
fast ∙ personally ∙ qualified
- Bundling of all support specialists to the fastest possible solution.
- Personal contact person who supports you during the emergency case.
live
system status
Check every time and live the current system status with just one click!
Clear and uncomplicated!
system status
the last months
A system did not respond once.
A system was down for maintenance
or because of a failure.
help
center
Find the answers to your questions quickly and easily! Whether about Cloud Control Center, DTW, Advanced Printing, Cloudiax with a MAC, HTML 5 Client or many other valuable information!
hello, how can we help?
Please search only in English
