Cloudiax
portal
Individual processing of your
inquiries via ticket system
highlights
always
available
fast
response
high first-contact
resolution rate
trained
ITIL specialists
full
monitoring
multilingual
support
years of
Cloud expertise
personal
consulting
Our emergency hotline is in emergency cases 24/7/365 available for you. Also on the weekend and during the holidays!
Your support requests will be sorted through our automated ticket system and processed by the responsible supporter as soon as possible.
Most support requests are handled directly in first-level support and in a short time due to a high first-contact resolution rate.
Our support team works structured according to ITIL (IT Infrastructure Library). Therefore, each process will be quickly qualified and solved.
Individual monitoring adjusted to your needs. We monitor all systems of our customers. Often we can proactively solve the issues before you notice it.
The responsible service desk speaks fluent German and English.
Use the Cloudiax support team's Cloud expertise. Our specialists have many years of experience with SAP Business One and the Cloud.
A personal consultant is available for your configurations.
all
support
channels are
there for you!
Emergency
hotline
Telephone and personal
support in emergency cases
Live system
status
Current system status
for your quick overview
Help
center
Search for categories and find
lots of useful and important information
cloudiax
portal
Use our proven and automated ticket system for your inquiries.
Insight of
all your tickets
Self-service
ticket opening
Self-service
password reset
user-friendly ∙ web-based ∙ fast ∙ reliable
- Short response time.
- Fast and personal processing of your inquiries.
- Clear and well designed interfaces.
- Access directly in the web browser.
- Secure identification for your protection.
emergency
hotline
In emergency cases you can contact your support team 24/7/365 via the emergency hotline.
fast ∙ personally ∙ qualified
- Bundling of all support specialists to the fastest possible solution.
- Personal contact person who supports you during the emergency case.
live
system status
Check every time and live the current system status with just one click!
Clear and uncomplicated!
Current
system status
system status
Status of
the last months
the last months
All systems were fully operational.
A system did not respond once.
A system was down for maintenance
or because of a failure.
A system did not respond once.
A system was down for maintenance
or because of a failure.
help
center
Find the answers to your questions quickly and easily! Whether about Cloud Control Center, DTW, Advanced Printing, Cloudiax with a MAC, HTML 5 Client or many other valuable information!
hello, how can we help?
Please search only in English
Start now!
Please mail to info@cloudiax.com
or call us +49 2822 7131 600
The personal information you send us is important to us. Therefore we take the protection of this data very seriously. The data transmitted here will be used by our sales team to contact you. We will use this data only for this purpose. Contact details that are sent directly to us by e-mail will be within our email-system, which does an automated archiving after 2 years and will be finally deleted after 5 years, unless higher rights preclude this. Everything what we do to protect your data can be found in our privacy policy.
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