Join us now!
Always
available
Fast
response
High first-contact
resolution rate
Trained
ITIL specialists
Full
monitoring
Multilingual
support
Years of
Cloud expertise
Personal
consulting
Our emergency hotline is in emergency cases 24/7/365 available for you. Also on the weekend and during the holidays!
Your support requests will be sorted through our automated ticket system and processed by the responsible supporter as soon as possible.
Most support requests are handled directly in first-level support and in a short time due to a high first-contact resolution rate.
Our support team works structured according to ITIL (IT Infrastructure Library). Therefore, each process will be quickly qualified and solved.
Individual monitoring adjusted to your needs. We monitor all systems of our customers. Often we can proactively solve the issues before you notice it.
The responsible service desk speaks fluent German and English.
Use the Cloudiax support team's Cloud expertise. Our specialists have many years of experience with SAP Business One and the Cloud.
A personal consultant is available for your configurations.
Use our proven and automated ticket system for your inquiries.
Insight of
all your tickets
Self-service
ticket opening
Self-service
password reset
USER-FRIENDLY ∙ WEB-BASED ∙ FAST ∙ RELIABLE
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In emergency cases you can contact your support team 24/7/365 via the emergency hotline at
Germany: +49 2822 7131 600
Canada: +1 647 749 9411
Singapore: +65 6703 6841
Mexico: +52 55 1036 1202
Kenya: +254 20 7641162
Spain: +34 917 94 59 74
Please select the phone number from
the country closest to where you live.
FAST ∙ PERSONALLY ∙ QUALIFIED
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Check every time and live the current system status with just one click!
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Find the answers to your questions quickly and easily! Whether about DTW, Advanced Printing, Cloudiax with a MAC, HTML 5 Client or many other valuable information!
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“You have been an invaluable partner, providing the robust platform infrastructure we need to deliver SAP Business One solutions to our customers.
I particularly appreciate your quick and professional post-sales support. The uptime of the Cloud systems is unmatched by any other provider we've worked with.”
Elkanah Momanyi
CEO
Osela Technologies Ltd
Uganda
“At Goodman Agencies, we have utilized SAP Business One via a cloud provider however the support we received was minimal and this made usage of the software complicated to users in the company.
Once on board with Cloudiax, their numerous years of experience has made using SAP B1 much easier and more user friendly. For us, it was important we partnered with a reliable...”
Dr. Gubara
Founder and CEO
Goodman Agencies Limited
Kenya
“We have a reliable partner at our side who provides our customers with a professionally managed Cloud environment. This enables us to offer our customer base an efficient alternative to running their own IT infrastructure as well as the opportunity for more flexibility and scalability.
Thanks to the experienced and technically skilled team, we are confident that we will always be...”
Jens Demut
CEO
Sigma
Germany
Discover our
partners' perspectives
Please mail to info@cloudiax.com
or call us +49 2822 7131 620
The personal information you send us is important to us. Therefore we take the protection of this data very seriously. The data transmitted here will be used by our sales team to contact you. We will use this data only for this purpose. Contact details that are sent directly to us by e-mail will be within our email-system, which does an automated archiving after 2 years and will be finally deleted after 5 years, unless higher rights preclude this. Everything what we do to protect your data can be found in our privacy policy.
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