hello, how can we help?

Please search only in English

Print version

Intercompany addon issues in B1 cloud

Find the reasons for the add-on issues, e.g., if the intercompany add-on does not start in the B1 cloud. Learn more!

See all articles

Intercompany addon does not start in B1 cloud

In SAP B1 cloud the design from SAP is that every database (tennant) has a own database user for the communication between SAP B1 and HANA .

In on premise installation the most installations using the SYSTEM or another Admin user for the communication.

The users in B1 cloud are not admin users and for the setup of intercompany it is needed to add permissions to the user.

The B1 cloud database user are crated as the following:

The user are created from the SLD itself and the password is encrypted in the SLD database.



When you start the addon for the first time it will fail to start if the needed permissions on the user are not set.

start the addon


Message: Intercompany addon failed to update the database.

In this case you need to add the Role: SAP_INTERNAL_HANA_SUPPORT to the affected database user

Intercompany addon failed


This needs to be done for every database where the intercompany addon is added.
After this addon startup is working fine.

addon startup is working fine


You maybe must expand the limit of the assignment of the role as from scratch it is only allowed to be added one time.

expand the limit of the assignment #

SAP Notes
https://launchpad.support.sap.com/#/notes/26394232639423 - Dependency on SAP_INTERNAL_HANA_SUPPORT Role for Add-on Installation on SAP HANA DB Is Removed

This is fixed with Intercompany 2.0 PL25

Please wait

Start now!


Please mail to info@cloudiax.com
or call us +49 2822 7131 620

The personal information you send us is important to us. Therefore we take the protection of this data very seriously. The data transmitted here will be used by our sales team to contact you. We will use this data only for this purpose. Contact details that are sent directly to us by e-mail will be within our email-system, which does an automated archiving after 2 years and will be finally deleted after 5 years, unless higher rights preclude this. Everything what we do to protect your data can be found in our privacy policy.

Register here to receive more
information about Cloudiax!