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• Cloudiax web access HTML5 client

  All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer, etc.

• Current system status

  If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.

• Download and install Cloudiax client

  We provide a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast login.

• Frequently asked technical questions

  Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, add-ons, hosting, terminal server, RDP access, FTP, etc.

• How to transfer your files to Cloudiax (FTPS)

  Cloudiax offers you a personal easy to use FTP share to transfer files like customer databases, backups etc.

• Quicker response to your tickets using the “Support Info.exe” application

  Please always use the Cloudiax “Support Info.exe” application to get a quicker response to your tickets from our support team.

• Responsibility Cloudiax, partners and customers

  Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.

• Security manager

  The security manager is your responsible person for changes, authorizations and actions within your and your customers cloud environment.

• Service portal

  All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.

• Support Cloudiax 24/7/365

  Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.

• Support via emergency call

  You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?

• Support via ticket system

  Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.

• Useful links

  All important links for partners and users to access SAP Business One cloud powered by Cloudiax. Learn more here!

• Welcome to Cloudiax

  In this video, new Cloudiax partners and their employees get the first useful information to get started with Cloudiax.

• Working hours & holidays

  Check our general working hours with full help and support of all cases.