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Cloudiax web access HTML5 client
All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer, etc.
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Current system status
If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.
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Detailed information about our update process
To get a better understanding about our Update process we like to share the following information with you.
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Download and install Cloudiax client
We provide a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast login.
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Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, add-ons, hosting, terminal server, RDP access, FTP, etc.
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How to transfer your files to Cloudiax (FTPS)
Cloudiax offers you a personal easy to use FTP share to transfer files like customer databases, backups etc.
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Quicker response to your tickets using the “Support Info.exe” application
Please always use the Cloudiax “Support Info.exe” application to get a quicker response to your tickets from our support team.
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Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.
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Security manager
The security manager is your responsible person for changes, authorizations and actions within your and your customers cloud environment.
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Service portal
All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
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Support Cloudiax 24/7/365
Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.
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Support via emergency call
You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?
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Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.
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Useful links
All important links for partners and users to access SAP Business One cloud powered by Cloudiax. Learn more here!
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Welcome to Cloudiax
In this video, new Cloudiax partners and their employees get the first useful information to get started with Cloudiax.
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Working hours & holidays
Check our general working hours with full help and support of all cases.