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Support Cloudiax 24/7/365
Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.
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Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.
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Support via emergency call
You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?
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Current system status
If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.
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Service portal
All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
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Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.
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Working hours & holidays
Check our general working hours with full help and support of all cases.
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Security manager
The security manager is your responsible person for changes, authorizations and actions within your and your customers cloud environment.
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Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, add-ons, hosting, terminal server, RDP access, FTP, etc.
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Useful links
All important links for partners and users to access SAP Business One cloud powered by Cloudiax. Learn more here!
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Important notes from our Data Protection Officer
More security for your valuable data! Be informed about important information from our Data Protection Officer.
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Quicker response to your tickets using the “Support Info.exe” application
Please always use the Cloudiax “Support Info.exe” application to get a quicker response to your tickets from our support team.
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Detailed information about our update process
To get a better understanding about our Update process we like to share the following information with you.
Welcome to Cloudiax
In this video, new Cloudiax partners and their employees get the first useful information to get started with Cloudiax.
Change company time in SAP Business One
The Cloudiax Datacenter works with the German time zone (CET). In the Time Zone Tab you can choose your time zone and change it.
Cloudiax configuration on Mac devices
Get help to configure Cloudiax on your Mac devices with just a few clicks.
Cloudiax web access HTML5 client
All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer,...
Configure HANA Studio
With this configuration you can access the database in HANA Studio.
Download and install Cloudiax client
Cloudiax provide a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast and easy login.
Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, addons, support, RSP, Office, hosting, terminal server, RDP access, service layer, FTP, ...
How to connect to your SQL Studio?
Learn how to use the SQL Server Management Studio to connect to your database.
How to enable Cloudiax Advanced Printing
To make use of the Cloudiax Advanced Printing function you need to download the Thinprint Client. Learn more here.
How to transfer your files to Cloudiax (FTPS)
Use FTP client to share and transfer files like customer databases, backups etc.
How to use DTW on Cloudiax with a Mac
Learn how to use DTW (Data Transfer Workbench) to import data in SAP Business One Cloud with your Mac.
Initial Two-Factor Authentication configuration
Learn step by step how to configurate your 2FA - Two-Factor Authentication. Use it to protect your data and to ensure that nobody else can access your account.
Useful links
All important links for partners and users to access SAP Business One cloud.
