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Support Cloudiax 24/7/365

Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.

Support via ticket system

Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.

Support via emergency call

You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?

Current system status

If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.

Service portal

All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.

Responsibility Cloudiax, partners and customers

Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.

Working hours & holidays

Check our general working hours with full help and support of all cases.

Security manager

The security manager is your responsible person for changes, authorizations and actions within your and your customers cloud environment.

Frequently asked technical questions

Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, add-ons, hosting, terminal server, RDP access, FTP, etc.

Useful links

All important links for partners and users to access SAP Business One cloud powered by Cloudiax. Learn more here!

Important notes from our Data Protection Officer

More security for your valuable data! Be informed about important information from our Data Protection Officer.

Mailer service constantly stops running

SAP has released a new note on the current mailer problem. SAP intends to provide a patch or patches in order to solve the problem.

Quicker response to your tickets using the “Support Info.exe” application

Please always use the Cloudiax “Support Info.exe” application to get a quicker response to your tickets from our support team.

Detailed information about our update process

To get a better understanding about our Update process we like to share the following information with you.

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