Responsibility Cloudiax, partners and customers

Cloudiax web access HTML5 client

All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer,...

Current system status

If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational. Get help and support with just one click.

Detailed information about our update process

Download and install Cloudiax client

Cloudiax provides a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast and easy login.

Frequently asked technical questions

Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, addons, support, RSP, Office, hosting, terminal server, RDP access, service layer, FTP, ...

How to transfer your files to Cloudiax (FTPS)

Use FTP client to share and transfer files like customer databases, backups etc.

Important notes from our Data Protection Officer

More security for your valuable data! Be informed about important information from our Data Protection Officer.

Mailer service constantly stops running

SAP has released a new note on the current mailer problem. SAP intends to provide a patch or patches in order to solve the problem.

Quicker response to your tickets using the “Support Info.exe” application

Responsibility Cloudiax, partners and customers

Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.

Service portal

All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.

Support Cloudiax 24/7/365

Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.

Support via emergency call

You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?

Support via ticket system

Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.

Useful links

All important links for partners and users to access SAP Business One cloud.

Working hours & holidays

Check our general working hours with full help and support of all cases.