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Support Cloudiax 24/7/365
Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.
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Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.
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Support via emergency call
You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?
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Current system status
If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.
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Service portal
All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
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Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.
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Working hours & holidays
Check our general working hours with full help and support of all cases.
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Security manager
The security manager is your responsible person for changes, authorizations and actions within your and your customers cloud environment.
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Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, add-ons, hosting, terminal server, RDP access, FTP, etc.
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Useful links
All important links for partners and users to access SAP Business One cloud powered by Cloudiax. Learn more here!
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Important notes from our Data Protection Officer
More security for your valuable data! Be informed about important information from our Data Protection Officer.
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Mailer service constantly stops running
SAP has released a new note on the current mailer problem. SAP intends to provide a patch or patches in order to solve the problem.
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Quicker response to your tickets using the “Support Info.exe” application
Please always use the Cloudiax "Support Info.exe" application to get a quicker response to your tickets from our support team.
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Detailed information about our update process
To get a better understanding about our Update process we like to share the following information with you.
Change addon startup for a specific user
Select the startup mode of the selected addon or extension for each user.
Change company time in SAP Business One
The Cloudiax Datacenter works with the German time zone (CET). In the Time Zone Tab you can choose your time zone and change it.
Change data source location of Crystal Reports
Change the location of the data source location of Crystal Reports in HANA by selecting or choosing the database.
Change data source location of Crystal Reports SQL
SQL Crystal Reports: Learn step by step how to set the location of the data source for SAP Business One
Cloudiax configuration on Mac devices
Get help to configure Cloudiax on your Mac devices with just a few clicks.
Cloudiax web access HTML5 client
All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer,...
Configure HANA Studio
With this configuration you can access the database in HANA Studio.
Download and install Cloudiax client
Cloudiax provides a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast and easy login.
General Error; 10 authentication failed
This error is related to the HANA DB user that is used in B1 Cloud landscapes for the connection between SAP B1 Client and the database backend on HANA.
How to connect to your HANA Studio?
Learn how you can connect to your HANA backend with the HANA Studio to reach your customer’s databases.
How to connect to your SQL Studio?
Learn how to use the SQL Server Management Studio to connect to your database.
How to enable Cloudiax Advanced Printing
To make use of the Cloudiax Advanced Printing function you need to download the Thinprint Client. Learn more here.
How to transfer your files to Cloudiax (FTPS)
Use FTP client to share and transfer files like customer databases, backups etc.
How to use DTW on Cloudiax with a Mac
Learn how to use DTW (Data Transfer Workbench) to import data in SAP Business One Cloud with your Mac.
How to use Excel Analytics and Interactive Analysis with your local Excel
Install the Excel Plugin in your local Excel. Open SAP Business One Report and Interactive Analysis.
How to use the support user in Cloudiax
Use the support user in Cloudiax, if you have access to the Cloud Control Center.
Import and update SAP license
How to import and update a SAP Business One license in Cloud Control Center
Initial Two-Factor Authentication configuration
Learn step by step how to configurate your 2FA - Two-Factor Authentication. Use it to protect your data and to ensure that nobody else can access your account.
Intercompany addon issues in B1 cloud
Find the reasons for the addon issues, e.g., if the intercompany add-on does not start in the B1 cloud.
SAP Business One Cloud Control Center - Overview
Learn how to manage your Cloudiax customers with SAP Cloud Control Center functions.
SAP Cloud Control Center - Add-on management
Check in new add-ons, deploy and install add-ons, manage start up mode and configuration and Lightway add-ons.
SAP Cloud Control Center - Add customer
Take a look at how you can manage your customers in the SAP Cloud Control Center.
SAP Cloud Control Center - Cloudiax partners with service unit
Create data bases, manage user and licenses, upgrade own customers and admin access to HANA / SQL.
SAP Cloud Control Center - Create tenant
Create tenants in the SAP Business One Cloud Control Center in just a few steps.
SAP Cloud Control Center - Customer overview
Learn how to change and add information regarding the customer, create new tenants for your customer and more in the SAP Cloud Control Center.
SAP Cloud Control Center - Duplicate tenant
Duplicating a tenant is a very important feature in the SAP Cloud Control Center. Learn how it works.
SAP Cloud Control Center - Introduction
Get an overview of the Cloud Control Center for SAP Business One.
SAP Cloud Control Center - License file overview
Get an overview of the license file in the SAP Business One Cloud Control Center.
SAP Cloud Control Center - Register tenant
Learn how to register a tenant in the SAP Cloud Control Center.
SAP Cloud Control Center - Service unit overview
Get an overview of the service unit, configuration, details and more in the SAP Business One Cloud Control Center.
SAP Cloud Control Center - Tenant management HANA
Learn how to create new databases on HANA, import and register existing databases and create databases from a backup.
SAP Cloud Control Center - Tenant management SQL
Learn how to create new databases on MS SQL, import and register existing databases, create databases from a backup / company template and more.
SAP Cloud Control Center - Tenant overview
Get an overview of tenant details, configuration, license modules, user management and more in the SAP Cloud Control Center.
SAP Cloud Control Center - Upgrade tenant
Learn how easy it is to upgrade the tenant in the SAP Cloud Control Center.
Save SAP B1 Crystal Reports with system flag
This manual describes the steps to save System Crystal Reports in the Cloudiax environment.
Start HANA Analytics on your customer databases
How to run the Analytics Services for a SAP Business One customer on Cloud Control Center
Superuser in Cloudiax environment
In SAP Business One cloud a superuser is a special user account used for system administration.
Welcome to Cloudiax
In this video, new Cloudiax partners and their employees get the first useful information to get started with Cloudiax.
