Current system status

If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.

http://status.cloudiax.com/

Here you can check the current system status with just one click at any time and see if all systems are fully operational. If the status is green but something is still not working for you, please go to https://portal.cloudiax.com and report the incident.

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For more information about accessing your Cloudiax environment please see the "access" category.

Cloudiax web access HTML5 client
All questions about our web access html5 client SAP Business One: browsers, screen mode, clipboard, printers, scanners, file transfer,...
Current system status
If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational. Get help and support with just one click.
Detailed information about our update process
Download and install Cloudiax client
Cloudiax provides a client for every customer, this client has the benefit to login on a secure way and you be able to store your password for a fast and easy login.
Frequently asked technical questions
Technical questions about SAP Business One cloud: databases, HANA, SQL, Cloud Control Center, addons, support, RSP, Office, hosting, terminal server, RDP access, service layer, FTP, ...
How to transfer your files to Cloudiax (FTPS)
Use FTP client to share and transfer files like customer databases, backups etc.
Important notes from our Data Protection Officer
More security for your valuable data! Be informed about important information from our Data Protection Officer.
Mailer service constantly stops running
SAP has released a new note on the current mailer problem. SAP intends to provide a patch or patches in order to solve the problem.
Quicker response to your tickets using the “Support Info.exe” application
Responsibility Cloudiax, partners and customers
Which responsibilities are from Cloudiax, which ones are from our partners or customers. In which cases you get help and support from us.
Security manager
What are the responsibilities of the security manager in your company? What to do if you change him/her?
Service portal
All about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
Support Cloudiax 24/7/365
Cloudiax Support works 24/7, 365 days a year. The responsible service desk speaks fluent German and English.
Support via emergency call
You can reach your support team 24/7/365 via the emergency hotline. What is an emergency case? What not?
Support via ticket system
Support begins with a ticket. We ask for your understanding that we may accept your requests for your own protection only by ticket.
Useful links
All important links for partners and users to access SAP Business One cloud.
Welcome to Cloudiax
In this video, new Cloudiax partners and their employees get the first useful information to get started with Cloudiax.
Working hours & holidays
Check our general working hours with full help and support of all cases.

Filter topics

Current system status

If you have service issues or our server seams to be offline, first check the status page and make sure all systems are fully operational.

http://status.cloudiax.com/

Related articles

Cloudiax web access HTML5 client

Current system status

Detailed information about our update process

Download and install Cloudiax client

Frequently asked technical questions

How to transfer your files to Cloudiax (FTPS)

Important notes from our Data Protection Officer

Mailer service constantly stops running

Quicker response to your tickets using the “Support Info.exe” application

Responsibility Cloudiax, partners and customers

Security manager

Service portal

Support Cloudiax 24/7/365

Support via emergency call

Support via ticket system

Useful links

Welcome to Cloudiax

Working hours & holidays