Cloudiax service portal
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30. Aug 18
Soporte, Actualizaciones, competencias y casos de emergencia
Actualizaciones – Solicita una actualización – Planificación y test – Cutover Instalación – Incidente o solicitud Hotline de emergencia – Disponibilidad / horario laboral – Casos que son emergencia – Casos que no son emergencia – Sin ticket no hay soporte – Calidad de los tickets Competencias – Tareas de Cloudiax – Tareas del partner y del cliente
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17. Oct 17
Cloudiax ticket system
How do I work with the Cloudiax ticket system?
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16. Oct 17
Cloudiax Service Portal - German
Passwort zurücksetzen, Usernamen finden, Konto überprüfen, ...
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16. Oct 17
Cloudiax Service Portal - 1 Introduction
Service Portal is our communication platform with our users and partners. Learn here everything about ticket system, login and identity management, edit profile, change password, username forgotten and unblock user account.
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16. Oct 17
Cloudiax Service Portal - 2 User Profile
Edit user profile and login management: It is very important that you fill out your user profile. Without the profile information we are not able to run direct tasks with you and that will cause delays in the service process.
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16. Oct 17
Cloudiax Service Portal - 3 Change Password
Change password If we have your profile information we are able to send a frequent reminder if your password expires soon. You are able to run a secure password change in time.
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16. Oct 17
Cloudiax Service Portal - 4 Security Manager Create Employee
How to create access for employees. Only Security Managers can do it. If your company doesn’t have an authorized Security Manager please contact us.
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16. Oct 17
Cloudiax Service Portal - 5 Create Incidents
Create incidents, open a ticket Support begins with a ticket. We ask for your understanding that we may accept your requests and incidents for your own protection only by ticket.
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16. Oct 17
Cloudiax Service Portal - 6 Password Forgotten
Password forgotten - secure login management We provide you an easy and secure password management processes.
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16. Oct 17
Cloudiax Service Portal - 7 Username Forgotten
Username forgotten - secure login management We provide you an easy and secure password management processes.
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16. Oct 17
Cloudiax Service Portal - 8 Cannot Login but Know Credentials
Cannot login but know credentials - secure login management We provide you an easy and secure password management processes.
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16. Oct 17
Cloudiax Service Portal - 9 Need Access but have no Login
Need access but have no login. Only Security Managers can do it. If your company doesn’t have an authorized Security Manager please contact us.
